“I’m supposed to smile”
It’s two weeks later and I am walking with Morag through the town centre to one of Bolton’s two Jobcentres. A report on the radio this morning suggested there are nearly as many new store openings on UK high streets as there are closures. Bookmakers, charity shops and pawnbrokers top the list of new openings.
“When did you last have a job?” I ask as we negotiate a busy crossing.
“Because of my health I haven’t worked for 27 years,” says Morag, “except for a few weeks as a classroom assistant. I’ve been on Incapacity Benefit. But now I’ve been put on Jobseeker’s Allowance. I came yesterday to sign on and this morning I’m seeing my advisor. I have to show I’ve been looking for work.”
“What happens if you can’t show you’ve been looking?”
“They can sanction you. They can take some of your money from you.”
We reach a nondescript two-storey building opposite a bingo and casino complex. It must only recently have become a Jobcentre because the only signs yet up are those declaring the building is protected by G4S.
“Cath said I have to go in with a positive attitude. I’m supposed to smile… to say it’s been nice weather. The woman will look at me as if I’m mad.”
Morag says she’ll be ten minutes but it’s nearer half and hour before she is out on the pavement again.
“So what did you say to her?”
“I said, Good Morning!” she says in a high-pitched, cheery voice. “But she just said, Yeah.”
“And what did you talk about?”
“She went through my CV but wasn’t very happy. She said there was no point saying I wanted to be a classroom assistant on a CV that I was sending in for a retail job. I have to do more specific ones for particular types of jobs.”
“That makes sense. Do you know how to do that?”
“There’s someone at the UCAN job club who will help me. He’s really good with CVs.
“And then there’s a thing called Universal…” Morag thinks for a second, “… Universal Jobmatch. You have to register online and they give you a number. And you have to keep logging in with that number and going through all the jobs. That way they can see if you are actually looking for work.
“She said for next week I definitely have to be on it, otherwise she could dock money off me. She might say I haven’t earned my money one week and that will be it. You have to toe the line.”
“And how much do you get each week on Jobseeker’s Allowance?”
“£71.70.”
“£71.70? And how much do you have to live off after bills and that?”
“£15 a week before I’ve bought any food. They’ve taken £160 a month off me.”
“We should sit down and have a longer chat,” I suggest.
